IT Service Desk
Our Service Desk is a 24/7, UK based facility. We have designed three packages that deliver the quickest, lowest touch, remote support processes that offer easy web-based and telephone support access to our customers.
Our attention to detail ensures high quality and efficiency for a cost-effective Solution. We can provide the equivalent of onsite support at a fraction of the cost.
24/7 ITIL Service Desk
ONS Service Desk is a 24x7 UK based facility and provides IT assistance UK wide to our customers. Through our experience we have designed three core service desk packages, which are:
- Reactive 1st, 2nd and 3rd line IT remote support
- Pro-active 1st, 2nd and 3rd line IT remote support
- Monitoring of networking equipment and clients devices
- Patch management and critical update service
- Online portal, chat and knowledge base to end users
- All of the above 24/7
All options can be tailored with additional features such as hardware break fix maintenance and onsite engineers.
24/7 Pro Active Monitoring
Maintaining uptime on key network devices and applications can be tricky, any loss of service can affect a business on a wide scale and stop productivity, meaning potential loss of business and unhappy customers.
From our UK based service desk, we can monitor critical hardware and software applications on your network, responding to alerts and pro-actively solving problems 24 hours a day.
UK Call Centres
All our Call Centres are UK Based operating 24 hours a day.
- You are Guaranteed to speak with a human being.
- Your Calls will be answered typically within 5 rings.
- Friendly Helpful IT Specialists.
- Managed mobile benefits.
Mobile Device Management
Until now, mobile device management has been an administrative nightmare and difficult to manage. Our mobile device management provides you with a solution that makes it easy for you to invite, monitor and manage devices.
Managed Mobile Benefits
- Reduce exposure to risk- through secure & protected access to corporate mobile devices and data.
- Enhance Productivity- by easily ensuring devices are properly configured through a single pane of glass.