Global Break-fix

Wherever in the world your clients are having issues, from mission-critical SAN and server data-centre equipment to desktop devices and printers, our extensive network of specialist engineers has it covered. 


Servers, storage, network devices, wireless equipment, EPOS systems, desktops, printers and end-user devices can all be supported through our tailored IT services packages. Wherever in the world your client needs support, ONS can be there for you. 

  • UK-based Service desk
  • UK Field Engineering
  • Global Field Engineering Network
  • Web Portal Access
  • Multi-vendor Capability
  • 24x7 Global IT Coverage
  • Range of SLA’s from Next Business Day to 4-hour fix
  • Various schemes to meet your clients’ requirements
  • Forward stock locations
  • Flexible additions and deletions
  • Dedicated account management

Global Smart Hands

Our Smart Hands Services & Support solution allows you access to our extensive network of certified and skilled engineers across the globe.

Explain the problem faced by your client and our Smart Hands technicians will troubleshoot and resolve any onsite issues effectively and efficiently. Acting as an extension of your services, we deliver global solutions locally.

  • 24/7/365 on-site IT support for your clients
  • Technicians in 100+ countries worldwide
  • Cost-effective pricing
  • Skilled engineers with local knowledge and languages
  • Parts provided by partner or customer
  • Scheduled or SLA driven

Cisco Support

ONS provide full support packages for the Cisco portfolio of hardware. We specialise in EOSL but can fulfil all support options for in-service products with TAC/IOS delivered using the PSS model which is more competitive than full Smartnet.

Following the end of the manufacturer warranty ONS can provide the same level of support as originally provided by the manufacturer, but at significantly reduced rates.

For the team here at ONS, there is no such thing as end-of-life hardware. As long as there are spares available, ONS will continue to support your clients’ legacy network equipment, long after the manufacturer has ended their support.

This increases the lifecycle of your clients’ network equipment and allows them to continue using tried-and-tested network hardware for much longer periods, saving them money and disruption.

  • Serial Number Checks prior to quoting
  • Parts held in regional FSL’s (EOSL)
  • Parts Only or with engineer
  • CCO Login details for software downloads
  • TAC/IOS via PSS support