0333 0433 905 hello@onsgroup.co.uk

IT Service Desk / SLA Support

Open Network Service offer 3 packages of IT Support

Key Features of ONS IT Service Desk

  • Software Application Fault Diagnosis & Remote Repair
  • Critical Patch Management, Platinum support only
  • Microsoft Office Support
  • Windows Operating System Support
  • Firewall support
  • Backup support and monitoring
  • Microsoft Exchange Server Support
  • Domain/ Active Directory User Account and Permissions, and user creation
  • IT advice and support
  • Desktop support


Stats Example

Our standard SLA’s are;

Priority Definition Standard SLA
System Down Critical failure Issue has significant impact that threatens productivity. Whole site affected 1 hour
High Area of significant customer concern Issue having a significant impact on productivity

Time sensitive issue

1 hours
Medium Issue is not time sensitive

Issue does not have a significant impact on productivity

4 hours
Low Issue requiring monitoring, system change / installation new features


8 hours

IT Service Desk Contact Methods

We are contactable by the following communication methods;

  • Telephone
  • Via e-Mail
  • Portal
  • Live Chat

Whether you’re a big organisation with many users needing support with or without an internal IT team or a small organisation with no IT internally at all, we don’t mind.

Our Service Desk is meant to be an Insurance to your business that somebody out there is Monitoring and is on hand to perform, Checks, Tests and safeguards to make sure your systems are always protected and that you always have a solution to any given problem connected to IT.

When choosing ONS as your IT Service Desk Provider we carry out a full health check and Audit on your systems prior to onboarding your business as a customer.

For our Bespoke pricing based on your business CLICK HERE.


  • More stat 33% 33%
  • More stat 88% 88%


ONS Group
County House,
Redwall Close,
S25 3QA