The support that helps a star shine

Despite news of some large corporates insisting their workforce return to the office, most businesses seem to have accepted that the future for most knowledge-based roles involves hybrid working, with only the split between home and office days to be decided.

With many embracing this new flexible working regime, IT service desks like the one you’ll find here at ONS, will undoubtedly see an increase in activity, with homeworkers unable to have problems solved by someone from IT dropping by their desk in the office.

Outsourcing service desk activities to ONS has become increasingly popular across our partner network, reflecting their clients search for greater agility and flexibility with a smaller or dispersed workforce.

Here at ONS, we have continued to invest in our service desk, across all service levels, including first, second and third line, which ensures whatever you and your clients need, we have the resources available to provide the support needed, when it’s needed.

Having addressed the need to ensure remote workers remain productive, with safe and secure connections to corporate networks, many CIOs will be considering the long-term strategy for providing IT support for their organisations with their hybrid workforce.

For many businesses, continuing worries about the performance of the UK economy are likely to restrict recruitment into support teams, with the emphasis on money-making frontline roles, which increases the importance of outsource support.

Entirely UK-based service desk

We understand our channel partners will identify opportunities to support their clients, making best use of our entirely UK-based Service Desk as if it was their own. It can be white-labelled to supplement and support their own resources, which is one of our core strengths.

Regardless of how your clients get in touch to raise a ticket, all are answered as if we were sat in your office, as an extension to your team, with every interaction managed in accordance with your policies and standards – there is no gap to mind!

Our experienced service desk team, working on your behalf will deliver the appropriate level of service, from first and second line, through to more specialist third line to support a wide range of technologies from all the leading vendors.

A service shaped by decades of experience

Decades in this channel support role ensures we understand that our partners know that with the right outsourcing partner, one they can trust to respect their client relationships, they can expect our service desks to resolve user issues quickly and efficiently through proactive support.

We continue to ensure our service desk teams continuously increase their knowledge and skills with best practices, technical tools, service management processes and training on new technologies, which means you don’t have to with ONS on your team.

ONS offers a flexible, cost-effective, managed service desk solution you can sell to your customers. You can do it, safe in the knowledge they will remain your customers thanks to the high-quality service we deliver, 24 hours a day for 365 days of the year, right around the globe.

We know our service quality and experience supporting channel partners will help you build even stronger relationships with your clients, to deliver new opportunities to promote new services, regardless of your client’s size or the sector in which they operate – which can only enhance your reputation as their trusted technology partner.